Terms And Conditions

Terms and conditions for using this website and privacy policy


A.   REFER – Rede Ferroviária Nacional, EPE, hereinafter referred to as REFER, owns this website and, unless expressly indicated otherwise, owns all its contents, which are protected by national and international norms pertaining to industrial and intellectual property.

B.   By accessing and using this website, users accept the terms and conditions that govern it, which have been defined below. The fact that any of the terms and conditions outlined herein may be considered to be illegal, invalid or ineffective does not prejudice their validity or change them in any way.

C.   The contents of this website can only be used for personal information, therefore any documents published by REFER may be viewed, copied, printed and/ or distributed, as long as REFER is expressly mentioned and all the copyright messages and other references to copyrights are maintained. The use of this website’s contents for commercial purposes is prohibited and none of its contents may be modified, transmitted, reproduced, published, licensed, transferred or sold without prior written consent from REFER.

D.   The information which REFER makes available on this website does not obviate the requirement to consult official channels of communication. REFER does not guarantee the accuracy, precision, up to date nature or integrity of any information made available on this website and cannot in any way be held responsible for any direct or indirect losses or damages resulting from the use or the impossibility of being able to use this website or its contents.

E.   This website contains links to third party websites, which is a facility provided only for the convenience of users. REFER is in no way responsible for the accuracy and updated nature of the contents and information or for the privacy policy and conditions of use of these websites.

F.   Some sections of the REFER website can only be accessed by registered users.

G.  All the personal data collected on the website is submitted voluntarily and objectively by users and is to be used exclusively by REFER and as such the respective privacy and protection of this data is guaranteed.

H.   REFER will adopt the security measures it deems necessary to guarantee the privacy and protection of the personal data of users, with a view to protecting such data from any eventual misuse or unauthorised access.

I.   The personal data collected on this website will at no point be made available, sold, shared or revealed to third parties, nor used for any other purposes apart from those described at the time when the said data is entered. The data may be used for e-marketing campaigns or for sending information, when expressly authorised by the user. If at any point the user does not wish to receive any further information, he or she should inform REFER of this fact.

J.   All users have the right to suspend the services to which they have subscribed by means of this website, which will result in the elimination of the said records. The records must be cancelled in the corresponding area of the website.

K.   Under the terms of the legislation in effect in Portugal to protect personal data, all registered users have the right to access the information available with REFER regarding their personal data, for the purpose of updating, correcting and/or eliminating said personal data. This operation should be carried out in the respective area for registering on this website.

L.   The only information collected and stored automatically during the normal use of this website is typical information regarding the server’s activities, which is used to generate statistics and measure activities on the website for the benefit of users.

M.   In order to provide a more personalised service, REFER also uses "cookies" to collect and store information. A “cookie” is a small file of information that is placed on the user’s computer which makes it possible to remember their choices, dates and prior consultations of the website. Users can configure their computer to reject the installation of the said "cookie".

N.   REFER reserves the right to unilaterally alter the terms and conditions of the privacy policy, at any time and without prior notice. Therefore, it is recommended that users regularly consult the prevailing privacy policy established by REFER.

O.   This website is governed by Portuguese law.


In the event of query or if you would like additional information, please contact us at:

Tel: 211022000
E-mail: ci@refer.pt.